This BrandYourself profile is automatically optimized to show up high in Google Gary Simpson
I'm a big believer in trying to change the world. And am doing big things to prove it.
Founder: Treasure Valley Unity Project Owner/Founder/Producer: OutBoise Magazine
⢠Deliver new hire training for customer service employees, sales and marketing staff, as well as senior management ⢠Redevelop and reorganize new-hire training based on business needs ⢠Provided ongoing training post-classroom of new hires to ensure they are skilled and knowledgeable in their position ⢠Cross-train existing employees for advancement to other departments ⢠Increased companyâs overall retention rate from 25% to 60% in the first 2 training classes conducted ⢠Maintained this retention rate for a year ⢠Attend managerial meetings to ensure better work flow of subordinates ⢠Ensure all assigned duties, for level 1 agents, is completed before the end of every shift ⢠Deescalate calls from level 1 representatives when a resolution is not clear or customer is upset. ⢠Conduct classes, online seminars, as well as phone-based training for employees and clients ⢠Provide staff reviews of phone calls/cases to help them improve in their position
⢠Assist clients via online remote assistance to ensure their technical problem is resolved ⢠Acted as primary level of support when client issues could not be resolved by field agents ⢠Provided troubleshooting assistance for all Windows operating systems ⢠Assisted in camera software installation and troubleshooting ⢠Assisted in computer software installation ⢠Provided client instruction on data transfer from multiple accounts during product redistribution ⢠Assist clients with adjustments of installed software on their systems to ensure product functioned properly ⢠Coached clients on knowledge of HTML to ensure their email marketing campaigns were functioning properly
high school diplpoma
hiking, camping, traveling, photography, music
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